Why Order from Niagara Sports Awards?
Niagara Sports Awards is family owned and been in business since 1959.
We take great pride in our work no matter how small or how large an order is.
We enjoy making awards appropriate for the occasion that are a good value but
most importantly an award you can hand out proudly.
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How can I contact you?
Phone 1-800-304-0238 or 1-716-873-4136
10:00am - 6:00pm EST Mon.-Fri.
Fax 1-716-876-2990
awardinfo@niagaraawards.com
Mailing Address:
Niagara Sports Awards, Inc.
2937 Delaware Ave
Kenmore, N.Y. 14217
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Will I have to pay sales tax?
Orders shipped within NY State will have sales tax added to the invoice.
If you are a New York State Exempt
Organization then e-mail or fax your "Exempt Organization Certificate"
and you will not be charged sales tax.
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What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Discover..
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How long do orders take to process?
We try to ship all orders as soon as possible, usually within 48-72 hours,
but depending on the time of year, item(s) ordered, availability of stock, and time it
takes to actually assemble your order, shipping times will vary.
Most (not all) custom orders (custom ribbons, stainless steel plaques & bronze and aluminum castings) will take 2-6 weeks.
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What is the cost of shipping?
We use UPS ground as our standard shipping method. Overnight,
2nd day service and 3 day select are also available.
The cost of shipping varies depending on where you are located,
weight of your order & the method of shipping that you choose.
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What if I make a mistake on my order?
Please e-mail or call us as soon as possible. Depending on the item, we will
send out a replacement engraving plate or replace the item.
Naturally, if we make the mistake there is no charge...
If the customer makes the mistake there will be a charge.
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Can I change my order while its being processed?
Yes, if it hasn't gone into production, otherwise a charge will be incurred
depending on where your order is in the production process.
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Can I see a proof of my order?
Yes, you will be shown a proof your layout before it goes into production
to check on the overall layout and spelling. Orders under $20, trophies, medals & pens are excluded.
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How will I know when my order is shipped?
Once your order has been shipped, we will send you an email with
your tracking number.
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